Taxonomy of key practices for a sustainable Last-Mile logistics network in E-Retail: A comprehensive literature review

Abstract

ObjectiveThe growth of e-commerce has transformed last-mile logistics, with direct-to-consumer deliveries and frequent delivery failures. This has exacerbated pollution and congestion issues, negatively impacting urban life. Given this scenario, the present study aimed to develop a taxonomy that enables the design of a sustainable last-mile logistics network specifically tailored to the context of e-retail. MethodA systematic literature review was employed for collecting robust scientific research, with the PRISMA diagram used to represent the steps followed in this process. Content analysis was applied to categorize the sustainability practices identified in the literature, grouping them according to the last-mile logistics process. RelevanceThis research contributes to understanding the last-mile logistics field in the e-retail context and provides valuable insights for formulating sustainable strategies and practices to mitigate the negative impacts of e-retail growth on the urban environment and society’s quality of life. ResultsThe research presents a structured taxonomy with 31 categorized practices across last-mile logistics processes: fulfillment, transportation, and delivery modalities. The results indicate that a sustainable last-mile network includes consolidation centers, shared micro-depots, shared freight transportation, electric vehicles such as bicycles and tricycles, and the implementation of collection and delivery points (CDPs). Social/Management ContributionsThe taxonomy offers elements that may contribute to operational efficiency, environmental impact reduction, and improving society’s quality of life by providing practical guidelines for the sustainable management of last-mile logistics in the e-retail context.