Abstract
This article presents and develops a theoretical model (The Adaptive Response Model; ARM) that proposes how employees adapt to the organization following changes in organizational policies that are perceived as dissatisfying. The ARM combines several streams of theoretical and empirical research in IO-Psychology. It suggests that different type of employees (i.e., institutionalized stars, citizens, lone wolves, and apathetics) resort to different behaviors to adjust to dissatisfying events. Institutionalized stars tend to exercise voice, lone wolves tend to exit, citizens tend to accept, and apathetics tend to resort to alternative forms of withdrawal (e.g., lateness, absenteeism, and theft). Implications for the management of each employee type as well as suggestions for future research are discussed.
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