Task-role Performance Evaluation via Business Process Monitoring with BPMN Extension

Abstract

Business process monitoring aims at identifying how well running processes are performing with respect to performance measures and objectives. The existing business process monitoring techniques focus on collecting and analyzing information on the way business processes themselves are executed. They neglect the evaluation of task-roles which play a key role in the performance of the whole business process execution. Different from the traditional perspective, this paper focuses on monitoring the behavior of task-roles and evaluating their performance with respect to timeliness. Specifically, this paper proposes to promote the performance of task-roles by time reminder via business process monitoring, which is implemented by semantic extension of BPMN elements. Further, we extend the information of process execution event log data, with which the performance of task-roles can be evaluated by analyzing the extended event log data. An empirical study of the proposed approach with real-world business processes reveals the effectiveness with respect to performance evaluation of task-roles.