Abstract
This study aims at investigating the impact of Information Technology (IT) usage on task performance (TP) in Jordanian public universities (JPUs). In addition, the study examines the mediation role of the Information Technology department (ITD) in this relationship. A questionnaire survey was sent online to the employees in public universities, and the number of respondents was 997 employees. The data were analyzed using SPSS and AMOS23. The study's findings revealed that information technology usage plays a significant role in improving employees' task performance. The results showed that information technology usage positively and directly affects task performance. The results also showed that the information technology department plays a partial mediator role in the relationship between information technology usage and the workers' task performance. The current study suggests that an essential need to switch to computerized management information systems to a gradual switch to electronic management is needed to enhance task performance. Adopting internal electronic correspondence rather than paper contributes significantly to minimizing administrative financial expenses and speed task performance in order to completing work and developing E-HRM in universities. They have a crucial role in switching to electronic management and digitalization. Limitations and directions for future researches are, likewise, discussed.
Highlights
There is a little understanding of the changing patterns and effects of Information Technology (IT) use
The results of the main hypothesis shows that there is a relationship between the use of IT usage and task performance in Jordanian public universities (JPUs)
Technology is a complementary and supportive mean for the employee‘s task performance, some departments still using traditional way of performance which allows wastage and loss in money and efforts that can be saved by using a computer and a program that can be developed by the IT Department
Summary
There is a little understanding of the changing patterns and effects of Information Technology (IT) use. Most researchers tend to search IT applications as a black box instead of specific feature sets (Jasperson, Carter & Zmud, 2005). Most of the researches conducted in organizations indicated that IT applications were still not taking advantage of these functional capabilities (Benlian, 2015). In such manner, Jasperson, Carter & Zmud (2005, p.525) concluded that "users employ quite narrow feature breadths, operate at low levels of feature use, and rarely initiate technology- or task-related extensions of the available features", which implies that a substantial potential emerging from IT use still undiscovered. More experienced users typically have a richer comprehension of the IT characteristics' affordances; they are well prepared to benefit from their experience when executing tasks (Taylor & Todd, 1995)
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