Task Performance and Adaptive Performance Among Logistician: A Conceptual Perspective on the Individual Factors and the Situational Factors

Abstract

The purpose of this paper is to propose a conceptual framework on the individual factors, situational factor and individual work performance of logistician working at the Royal Service Corps in the Malaysian Army. The current paper is intended to examine the relationship between individual and situational factors and their impact on individual work performance. Moreover, individual factors which are “openness to experience and social intelligence” and a situational factor which is “workplace relationship” have been used as independent variables. Individual ambidexterity acts as a mediating variable, while the extent of change acts as a moderating factor. The dependent variables in this study are individual work performance focusing on the dimensions of the task and adaptive performance. Theory of Work Performance and the Burke-Litwin Model are used to define concepts and explain the phenomena. It is assumed to form a significant relationship between employee capacity, willingness and opportunity towards performance and organisational environments are perceived and interpreted by their employees. Findings from this study have implication for the selection process, mixture and redeployment of personnel; training and competency development; and overall organisation improvement.