Abstract
In recent years, the method of TQM (Total Quality Management) is widely recognized. However, contents of target entities for assessment are various, and it is very difficult to define the whole scope of TQM. On the other hand, it is very important to define the whole target entities of quality management about the TQM because lack of important target entities may cause significant risk of loss in future. Furthermore, target entities of TQM should correspond to needs and priority of an objective requirement and that should be based on the consideration of basic principle of quality management. In the previous study, we have proposed the “framework of new TQM” of assessment for a total quality management of organizations based on the original concept of “TQM matrix”. On the other hand, we have proposed the view point of “Three-Dimensional Unification Value Models” for an evaluation of system product. Therefore, in this paper, we propose the target entities of whole assessment of quality management of organization totally based on the consideration of “New TQM framework” and the view point of “Three-Dimensional Unification Value Models”. Also, this paper proposes the result of verification based on the result of comparison between proposed target entities of assessment and American Malcolm Baldrige Prize for Performance Excellence.
Highlights
For quality assessment of an organization management, TQM (Total Quality Management) is usedHow to cite this paper: Esaki, K. (2015) Target Entities of Total Quality Management Based on the New TQM and Three-Dimensional Unification Value Models
We have proposed the view point of evaluation for system product that is the “Three-Dimensional Unification Value Models” from the consideration of expanding the system product quality models defined in ISO/IEC9126-1 [10] in the previous study [13]
In this paper, we propose the example of concrete target entities of TQM based on the consideration of “framework of new TQM” [12] and the view point of “Three-Dimensional Unification Value Models” [13] for product and process
Summary
For quality assessment of an organization management, TQM (Total Quality Management) is used. (2015) Target Entities of Total Quality Management Based on the New TQM and Three-Dimensional Unification Value Models. We have proposed the view point of evaluation for system product that is the “Three-Dimensional Unification Value Models” from the consideration of expanding the system product quality models defined in ISO/IEC9126-1 [10] in the previous study [13]. In this paper, we propose the example of concrete target entities of TQM based on the consideration of “framework of new TQM” [12] and the view point of “Three-Dimensional Unification Value Models” [13] for product and process. This paper propose the result of comparison between proposed target entities and target entities for Performance Excellence of American Malcolm Baldrige Prize, and report the result of verification about the advantages of proposed target entities for TQM of organizations
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