Abstract
PurposeThe purpose of this paper is to combine systems thinking, lean management, value methodology and Six Sigma concepts into an integrated quality methodology using the TALEVAS model.Design/methodology/approachTALEVAS is an acronym for Tandem‐Lean‐Value‐Sigma, as each element correlates to a best practice or concept mentioned by intent. The model is based on two theories: “The rising pendulum system” and “The seven rules of quality driving” proposed in this paper.FindingsFour key performance drivers are identified using the model. These are: communication, investigative correction, innovation, and synchronization.Practical implicationsThe integrated methodology can be deployed by any type (product‐or‐service based) or level (small, medium or corporate) of an organization in order to gain a competitive advantage in the market. Further, there is a possibility that recent cases of product recalls could be reduced or avoided by companies through implementing a TALEVAS Quality approach.Originality/valueThe paper displays the interdependence between the quality concepts by model analysis. This reflects a more holistic approach to quality required by organizations to raise the bottom line, reduce costs, promote value, and provide consistent products to customers.
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