Talent staffing systems for effective knowledge management

Abstract

In this book chapter, we discuss the role of knowledge management and its impact on talent management. We provide our conceptualization of talent, include a discussion of knowledge management and how it applies, discuss talent staffing systems and how they impact both processes. Then, we describe the role of talent staffing systems and how they relate specifically to knowledge management systems. Next, we start the conversation about artificial intelligence as an emerging trend in talent and knowledge management. Last, we use the Mayo Clinic as an example of talent and knowledge management integration. Although there are significant challenges given the dynamic environment (e.g., COVID), we contend that knowledge management (i.e., what, how, when) should be incorporated with talent management (i.e., who and where) for the well-being of all stakeholders (e.g., customers, employees, society).