Talent Management at Tesco HSC—A Case Study

Abstract

Leadership development is a key aspect of talent management programmes and processes in organizations. In a competitive business environment, organizations seek cost-efficient ways to develop talent and are continually looking for identifying leadership qualities that will help them focus energy on the right people. This article explores the diversity of opinion on leadership ability and how emotional maturity is intrinsic to leadership ability. An empirical study involving 100 respondents at various levels of management was conducted at Tesco Hindustan Service Center, Bangalore. Respondents were asked to provide their value judgements on different aspects of emotional intelligence and leadership ability which was followed through with statistical analysis. The study supports the findings of the review of literature and corroborates the correlation between emotional maturity and leadership ability. The study also validates that the organization’s talent management practices are delivering on their intended purpose as the management pool surveyed exhibits most of the traits related to emotional intelligence and leadership ability.