Abstract
Reports on how the Royal Australian Air Force maintains its military Orion aircraft. States that a typical service consists of five stages: preparation, inspection, rectification, rebuild, and testing. Maintains that for a service to be completed efficiently all service personnel involved in these distinct processes have to be monitored carefully for everything to run smoothly, owing to time constraints involved. Posits that the air force uses total quality management procedures to do this, as well as mapping out and measuring the process. States that measurement was done using Micro Planner X‐Pert, a computer software package. Concludes that this has helped to reduce servicing man hours.
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