Abstract
Workplace incivility is a common problem in nursing, and novice nurses are particularly vulnerable to incivility. Cognitive rehearsal training to defend against incivility was presented to resident nurses. Three months after the educational intervention, 55% of nurses reported that they had witnessed incivility in the past month and 45% reported that they had responded to the incivility when it occurred. Most of the nurses expressed that the training improved their ability to manage incivility. Responses to open-ended comments revealed that incivility adversely affects the workplace and that leaders also may benefit from education on incivility and cognitive rehearsal. [J Contin Educ Nurs. 2021;52(5):232-239.].
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