Abstract

Security awareness programs can be wonderfully challenging, but the benefits of a truly effective awareness program are worth every bit of effort. Security awareness programs do not need to be 100 percent effective, and they never will be, because each incident involves a fallible human making a choice in the moment. Our jobs as trainers are to equip each person for that moment of decision and to support them afterward, regardless of the outcome. Doing this, we can reach new levels of effectiveness, retention, compliance, and maturity for our security awareness programs.

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