Abstract

Abstract Cover Story Offer easy access to your office services via apps on students' iPhones Provide easy access to services through iPhone apps Encourage students to build skills, businesses Provide comprehensive services through mobile devices News & Notes Students might have to repay improperly awarded Pell Grants No‐loan financial aid policies boost campus diversity Bill requires accreditation to enroll foreign students College plans virtual center to boost enrollment, retention Compliance Be clear about what your annual FERPA notification says Research Learn how reverse transfers affect student completions Financial Aid Help prevent financial aid scams at your institution Pell program enables access Professional Development Update your leadership skills for today's 24/7 environment Ethics What would you do about students dropping out due to debt? Lawsuits & Rulings DISMISSAL Academic failings, not discrimination, led to student's dismissal ACADEMIC AFFAIRS 2d Circuit affirms denial of MBA after conviction for financial crimes POLICIES & PROCEDURES Judge dashes student's attempt to earn Ph.D. with old credits Leaders & Innovators TOM MANTONI, REGISTRAR, DESALES UNIVERSITY Support students with good communication, service Provide great service with these strategies

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