Abstract
Objectives The present work aims at describing the characteristics of the on-line counselling service offered by the Istituto di Sessuologia Clinica, highlighting the main reasons why users apply for the service, and the kinds of answers given by the consultants. Materials and methods The data of the present work were collected from the e-mails sent to the ISC mailbox since 2005, and from the answers given to these e-mails. A descriptive analysis was conducted. Results The data obtained show that the majority of users need counselling for sexual dysfunctions: men for erectile disorders and premature ejaculation, women for vaginismus and orgasm problems respectively. The answers given have five main functions: information, orientation, reassurance, support and redefiniton of the original request. Conclusions This new type of psychological intervention, characterised by the distance support offered, requires different ways of helping and listening to problems as well as new competences for the operator/consultant. The Istituto di Sessuologia Clinica has developed an integrated model of intervention that includes specific training for the consultants; this model will be discussed in the present work.
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