Abstract
Discretionary activities such as retail, food, and beverages generate a significant amount of non-aeronautical revenue within the aviation industry. However, they are rarely taken into account in computational airport terminal models. Since discretionary activities affect passenger flow and global airport terminal performance, discretionary activities need to be studied in detail. Additionally, discretionary activities are influenced by other airport terminal processes, such as check-in and security. Thus, discretionary activities need to be studied in relation to other airport terminal processes. The aim of this study is to analyze discretionary activities in a systemic way, taking into account interdependencies with other airport terminal processes and operational strategies used to manage these processes. An agent-based simulation model for airport terminal operations was developed, which covers the main handling processes and passenger decision-making with discretionary activities. The obtained simulation results show that operational strategies that reduce passenger queue time or increase passenger free time can significantly improve global airport terminal performance through efficiency, revenue, and cost.
Highlights
Air Transport and Operations, Faculty of Aerospace Engineering, Delft University of Technology, Kluyverweg 1, Citation: Mekić, A.; Mohammadi
Call-to-gate strategies in the developed model provide guidance when passengers should come to the gate, but does not withhold passengers from moving to the gate, since the gate number is known in advance
Between 100 and 80 min, the slope of the curve increases greatly. This can be attributed to airport enthusiasts who perceive that there is enough dwelling time to pursue activities that require time, such as restaurant and shop browsing activities
Summary
Air Transport and Operations, Faculty of Aerospace Engineering, Delft University of Technology, Kluyverweg 1, Citation: Mekić, A.; Mohammadi Discretionary activities such as retail, food, and beverages generate a significant amount of non-aeronautical revenue within the aviation industry. They are rarely taken into account in computational airport terminal models. The airport terminal is a complex sociotechnical system that includes multiple processes and activities in which passengers engage with operators These activities are divided into mandatory activities such as check-in and security, and discretionary activities such as retail. Discretionary activities are largely influenced by and related to mandatory airport terminal activities, such as security check These mandatory processes may impact dwelling time and free time, which passengers can use for discretionary activities.
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