Systematic literature review and research gap issues on third party logistics operators selecting WMS for efficient operations for customers

Abstract

Publication reveals the current literature knowledge, intersection of 3PLs and warehouse management systems. The systematic literature review found 58 relevant publications, which were studied and classified to five most apparent and clearly present main groups. Groups were: a clear reference in the publication to WMS and 3PLs, WMS warehouse characteristics, WMS taxonomy division, WMS functions scope and WMS deployment considerations. Only eight publications were found to consider 3PLs using WMSs. The found literature did not contain any publications directly discussing 3PLs running and installing a WMS with the goal of running customers' warehouses. Some found publications used IMS as a substitute for WMS, even when the meaning is not the same. Given the systematic review process, the large number of covered database and wide range of keywords, the scarcity of results was surprising. Not even a publication with content of 3PLs selection a proper WMS for customer warehouse operations was found. Results indicate strong need to fill this research gap.