Abstract
Developed a set-theoretic model of the problem of assessing the quality of housing and communal services population, which allows to determine the necessary components and characteristics involved in the formulation of the problem, forming the input data. For resolving the problem of redundancy of indicators to assess the quality of a procedure was developed to identify a minimum set of indicators. A procedure of the analysis of cognitive maps, including recommendations on elimination of redundant indicators.
Highlights
IntroductionIn the Russian Federation much attention is paid to reforming of the housing and communal services (HCS) which is carried out taking into account the wide acquired experience in the solution of problems of the housing-and-municipal service (HAMS) of the population
Developed a set-theoretic model of the problem of assessing the quality of housing and communal services population, which allows to determine the necessary components and characteristics involved in the formulation of the problem, forming the input data
In the Russian Federation much attention is paid to reforming of the housing and communal services (HCS) which is carried out taking into account the wide acquired experience in the solution of problems of the housing-and-municipal service (HAMS) of the population
Summary
In the Russian Federation much attention is paid to reforming of the housing and communal services (HCS) which is carried out taking into account the wide acquired experience in the solution of problems of the housing-and-municipal service (HAMS) of the population. One of indicators of quality of HMO of the population is satisfaction of residents. This assessment possesses subjectivity and uncertainty of the mechanism of interpretation as not always there is a possibility of the accounting of the factors making it and estimates of their influence on satisfaction in general. The problem of development of the system of indicators of quality, model and technique of an assessment of quality of HMO of the population and development corresponding to this task algorithmic and the software is actual
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