Abstract
The evolution towards more customer-centric operations within manufacturing and service industries gave rise to novel ways of value creation and delivery such as Product–Service Systems (PSS). PSS integrate tangible and intangible elements to create new values for both customers and providers. Therefore, a close collaboration is required among various actors in a value network to co-create values towards win–win gains. For companies to keep up with this pace, new decision support tools are needed to accompany PSS engineering and to adjust business models. This need is confronted with the scarcity of PSS-oriented economic assessment models and methods. This paper presents a comprehensive framework for the economic assessment of PSS. The framework relies on a novel combination of system modelling and analysis approaches to enable cost and revenue attribution to different actors in a value network. The applicability and relevance of the framework are demonstrated through a case study in the industrial cleaning sector.
Highlights
Manufacturing and service industries are facing two-way pressures from fiercer competition and more demanding customers
According to a comprehensive literature review conducted by the authors, a framework for assessing the economic values generated from a Product–Service Systems (PSS) delivery should accommodate multiple cost elements, approach from a dynamic perspective, and spread over an entire value network
The proposed framework is developed to fulfil three key requirements derived from the literature; namely comprehensiveness, life cycle, and collaboration
Summary
Manufacturing and service industries are facing two-way pressures from fiercer competition and more demanding customers. The research objective is to support PSS industrialization by assessing the economic values generated from a PSS delivery As previously explained, this is an academically worthwhile problem because the cost estimation of PSS offers remains a complex and under-studied issue, especially from a multi-actor perspective. According to a comprehensive literature review conducted by the authors, a framework for assessing the economic values generated from a PSS delivery should accommodate multiple cost elements (that are related to products, services, and activities), approach from a dynamic perspective (considering different phases of a PSS lifecycle), and spread over an entire value network (involving all relevant stakeholders who play various roles in the PSS delivery). This paper reports a single iteration, during which the Descriptive Study II provides initial insights on the framework applicability rather than a full assessment of the usability and performance [17]
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