System Modeling of Service Supply Chain in Manufacturing Industry: Using SAP-LAP Hills Framework

Abstract

The organization can improve their own competency, by applying an appropriate change management scheme. For changing the model of service supply chain, actor-process matrix has been generated by using Situation-Actor-Process (SAP) – Learning-Action-Performance (LAP) model. The case study has been done on “Indo Danish tool room” (IDTR), Jamshedpur. The IDTR has to accepted newer ways of thinking and ideas and also adopted changed environment. Some previous situations of IDTR, has been discussed in this case study. These situations including actors, processes, learning’s, actions, and performances have been defined. By analyzing SAP-LAP hills framework technique to find processes which has maximum effort to change management in IDTR. The organization understands from their previous situation and locates excellent key results area in SAP-LAP hills framework. In this way, SAP-LAP has been proved as an ideal tool. The weightage to actor-process matrix is given in range 1-10 and converted to prioritized scores. This will give the location of high and low peaks in SAP-LAP hills framework. The low peaks having greater intensity to change management. It can be recommended to concentrate there and give prime consideration to such situations and how actor needs to behave and how process need to be scheduled under similar situations.