Abstract
The understanding and visualisation of healthcare processes from a systems perspective are key components of healthcare delivery improvement. As interest in systematic approaches to improving the quality, safety, and efficiency of healthcare operations grows, so does the need for process mapping tools and languages suitable for this application. The healthcare industry is a demanding environment for such tools due to the complexity of operations, the fact that most healthcare professionals are unfamiliar with systems approaches to process management, and the well-known time constraints confronting the industry. For a tool to be broadly accepted in the healthcare industry it must be easy to learn, logical in its formulation, and supported by readily-available commercial computer programs. This work demonstrates that IDEF0 meets these requirements and that the language can be used by healthcare professionals to model their clinical operations. As an example, several functional areas of a teaching radiation oncology department are modelled.
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