System Acceptance Role in Actual Use of Knowledge Management Systems

Abstract

This study has done to the examining the system acceptance role in actual use of knowledge management systems. The population of the study were both public and private active banks employees in Meshginshahr city that use knowledge management system. According to Cochran sampling, the sample size of this research was set at 175 that selected stratified sampling method. To gathering of data, we used a questionnaire. All the reliability and validity of measures has examined. Questionnaires reliability was estimated by calculating Cronbach’s Alpha; it was 0.789. In order to analyze the data resulted from collected questionnaires descriptive statistical methods are used, and to display some statistical data we used column diagram. Findings show that the mean of all variables were bigger than 3 and so we can say that system acceptance and it dimensions (management support, evaluation system, perceived relevance, and available) have important role in actual use of knowledge management systems at both public and private active