Synergies and Challenges: Exploring Organizational Perspectives on Digital Transformation and Sustainable Development in the Context of Skills and Education

Abstract

The discourse surrounding digital transformation (DT) and sustainable development (SD) is pervasive in contemporary business and organizational operations, with both processes considered indispensable for sustainability. The success or failure of these endeavors hinges significantly on factors such as the behavior and skill sets of individuals within organizations. Thus, the purpose of the paper is twofold: to investigate the perceptions of organizations on digital transformation and sustainable development with regards to skills and education, and, secondly, to use the insights from these perceptions as a starting point for the use of systems thinking as a tool that could assist in achieving these states. To achieve the objective, a research effort was conducted that included desktop research, interviews with experts, and the development of a survey that was disseminated across Europe with questions on digital transformation and sustainable development. Finally, a general causal loop diagram was designed, illustrating the processes of digital transformation and sustainable development within organizations from a top-down view. The study reveals commonalities between DT and SD, recognizing both processes as advantageous with shared deficiencies in specific skill sets. It highlights a synergistic relationship between initiating DT and fostering SD activities. Furthermore, the research underscores the temporal aspects of these processes, acknowledging delayed positive effects and immediate implementation costs that challenge decision-makers to balance long-term benefits with short-term viability. In conclusion, the exploration emphasizes the dynamic nature of DT and SD, urging continual attention to the evolving landscape and the imperative for a shared understanding within organizational contexts.