Abstract
Job performance is an issue highly related to the repetition of one enterprise. Because of the popularity of the Internet, consumer electronics have boomed rapidly and remove the space limitation stems. Users in the Taiwanese community send messages or share information through communication software that leads to more dependence from business. Various business problems have been solved and job performance has increased through the diversified functions on communication software. Thus, this research supposed that staff are willing to continuously use communication software LINE(a new communication app which allows one to make FREE voice calls and send FREE messages), and they agree that the varied functions of communication software would mean that information delivery more symmetrically affects their job performance. According to the research outcomes, communication effectiveness significantly influenced communication satisfaction and job performance, and communication satisfaction significantly influenced job performance. As organizational communication must be conducted through media that disseminate information, and different media have different communication effects, the relationship between communication effectiveness and job performance was completely mediated by communication satisfaction. The research suggested companies or organizations use LINE as a symmetric communication method to not only help employees improve their job performance, but also help enterprises achieve their goals or raise the profit, or even steady development for enterprises.
Highlights
Exchanging information by multiple roles connects the social activities in our daily life, such as commercial activities, academic activities, and personal activities
This research used regression analysis to examine whether communication effectiveness influenced communication satisfaction and job performance, to examine whether communication satisfaction influenced job performance, and to examine whether communication satisfaction had an intermediary effect in communication effectiveness and job performance
The results showed that communication effectiveness had a positive effect on communication satisfaction, and its explanatory power was 60.1%
Summary
Exchanging information by multiple roles connects the social activities in our daily life, such as commercial activities, academic activities, and personal activities. This information or message exchanges often relay thoughts and emotions, and this kind of behavior is called communication. Since the Internet network has been developed, electronic communication began to prevail, breaking the limitation of time and distance, which means both sides can perform information exchange without time and place limitations. With the use of the network, users can transmit instant messages anywhere using applications. The transmission methods of information have become more diverse, such as multi-person consultations or discussions, instant image or Symmetry 2020, 12, 418; doi:10.3390/sym12030418 www.mdpi.com/journal/symmetry
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