Abstract
Anyone doubting the dedication of North American workers to total quality and continuous improvement on the job should have witnessed the 1992 National Team Excellence Competition. Competition was stiff and included such world-renowned companies as AT&T, Florida Power and Light, Thiokol Corporation, British Columbia Telecom, Atlantic Electric, Harris Corp., Weirton Steel, Rockwell Houstin Operations, Diamond Star Motors, United Technologies, Principal Financial Services, and Weyerhauser Co. The winner of the 1992 Association for Quality and Participation'S National Team Excellence Competition was a nine-person work team called the Problem Stoppers from Sylvania Lighting in York, Pennsylvania. The Problem Stoppers won for eliminating glass waste at York by recycling it in the plant, which not only saved the company about $142,000, but also proved to be an outstanding example of total quality environmental management and responsibility. This article details their award-winning efforts.
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