Sustainable supplier selection in healthcare industries using a new MCDM method: Measurement of alternatives and ranking according to COmpromise solution (MARCOS)

Abstract

Multi-criteria decision-making (MCDM) methods are very useful tools for daily decision-making in different fields. In addition, determining an acceptable solution with respect to different factors is certainly a very demanding and difficult task. In this paper, a new Measurement of Alternatives and Ranking according to COmpromise Solution (MARCOS) method for a sustainable supplier selection in the healthcare industry (in a polyclinic) in Bosnia and Herzegovina is developed. The advantages of the developed method are: the consideration of an anti-ideal and ideal solution at the very beginning of the formation of an initial matrix, closer determination of utility degree in relation to both solutions, the proposal of a new way to determine utility functions and their aggregation, the possibility to consider a large set of criteria and alternatives while maintaining the stability of the method. Supplier selection is very important for organizations in the medical industry. Sustainability in the supplier selection process in the medical industry is a strategically important issue, and poorly implemented in the private medical sector. Therefore, the example explains how to use the MARCOS method to select sustainable suppliers in the private medical sector. A case study of a sustainable supplier selection for the healthcare industry (a polyclinic) includes ranking of eight alternatives with regard to 21 criteria for all aspects of sustainability. The results and verification of the new method are carried out throughout a comprehensive sensitivity analysis. 21 scenarios with changes in the weight values of criteria were established, the measurement scale from 1 to 9 was changed to 1–5, a comparison with six other MCDM methods was performed, and it was verified in dynamic conditions which implied a change of the elements of the initial decision-making matrix. All phases of the sensitivity analysis showed the validity of MARCOS method. The obtained results and all scenarios in sensitivity analysis show that A2 remains the best alternative.