Abstract
Environmental issues have become an integral factor in any decision-making process and in the design and implemen-tation of manufacturing and agricultural production systems. As the service sector continuously grows in size and importance and service systems become more comprehensive, complex, and interdisciplinary, the creation of new services should be imbued with sustainability as the primary value of each service and as a service in and of itself. The paper presents a natural mimetic approach that follows the ground rules of nature to characterize the sustainability of a service and to choose the most sustainable service alternative.
Highlights
The service sector is continuously growing in size and importance, and service systems are becoming more comprehensive, complex, and interdisciplinary [1,2,3]
As the service sector continuously grows in size and importance and service systems become more comprehensive, complex, and interdisciplinary, the creation of new services should be imbued with sustainability as the primary value of each service and as a service in and of itself
We recently presented a novel perspective together with a model that describes the relationship between sustainability and service within the framework of service science [16]
Summary
The service sector is continuously growing in size and importance, and service systems are becoming more comprehensive, complex, and interdisciplinary [1,2,3]. Sustainability, defined as the capacity of an ecosystem to bear the stress of processes while maintaining them into the future and preserving enough space for subsequent generations, is currently the leading paradigm [9,10] It integrates economic, social, and environmental elements into different measures and indicators, ecological and carbon footprints among them. The model comprises two main stages (Figure 1) first, a sustainable decision made by a service, with said decision relying on the service’s resources, including natural resources, technologies, and information and knowledge; second, the most sustainable choice is selected from among the alternatives after evaluating each in terms of its integration of services and of manufacturing and agricultural processes. Because sustainability represents the combined influences of environmental, economic, and social elements, sustainability values which will represent the full sustainability image of a process based on a comparative scale such as its carbon footprint, an assessment of its impact on health, or its gross domestic product should be used [16]
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