Sustainable Facilities Management for Muslim Friendly Tourism and Hospitality

Abstract

An Islamic tourism model is embedded with economic, cultural, and religious conservative concepts. It should aggressively contribute towards societal, economic, and environmentally sustainable development. Sustainable facilities management (SFM) will focus on developing, maintaining, and sustaining the attractiveness and competitiveness of Muslim-Friendly Tourism and Hospitality (MFTH) destinations. This study will adopt a deductive approach designed to explain the SFM processes and dynamics. The study will be conducted by distributing a questionnaire survey. The MFTH customers are the target population for this study. The study's unit of analysis is Malaysian travellers, as well as tourism and hospitality facility management professionals. The number of people that are expected to take part in this study is expected to be 1500. This research is an exploratory approach to highlight the determinants of SFM for MFTH success in Malaysia. All data gained from the questionnaire survey is analysed using SPSS to run the factor analysis. A total of 47 determinant factors were grouped into eleven groups (including dependent variables). The main results from this research help MFTH stakeholders to better utilise their destination facilities with respect to sustainability, delivering better service and hospitality.