Abstract
The agenda of researchers and practitioners in the tourism industry has focused on the demand for sustainable practices. Luxury hotels have also followed this trend, although studies are still limited. The aim of this study is to understand what environmental and social sustainability practices luxury hotels are adopting and how their management perceive the benefits and results from their adoption. This empirical research is based on a case study that triangulates data from semi-structured interviews, document analysis, and observation. The results show that luxury hotels have implemented environmental practices that address energy efficiency measures that reduce water consumption, waste, and carbon emissions and that control, protect, and maintain fauna and flora to promote of unique natural landscapes. They have focused on social practices that address the relations with charitable institutions, provide consumers high-quality services, and create a safe and healthy work environment. Luxury hotels have successfully implemented these practices to reduce operational costs. The study’s findings provide practical guidance for hotel managers who seek to implement sustainability practices.
Highlights
IntroductionThere is a need to improve the efficiency and effectiveness of organizations
The presentation of the results is divided by topics with the aim of determining the final conclusions, either as a consequence of environmental sustainability practices or as a consequence of social sustainability practices
In recent years there has been a general increase in the number of travelers who want unique experiences and personalized service rather than traditional luxury hotels
Summary
There is a need to improve the efficiency and effectiveness of organizations
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