Abstract
Over the recent years, there has been tremendous ease in monetary transactions; all thanks to a convenient payment platform. The Integrated e-payment system (IEPS) facilitates financial transactions electronically.This study aims to examine the factorial models necessitating the continuous use of the integrated e-payment system in the light of the Unified Theory of Acceptance and Use of Technology (UTAUT) with two additional variables; processing time and processing charges proposed. The study data were collected from 285 valid respondents in Ghana through the random sampling approach. The hypothesis verification was conducted via the SmartPLS. The result of the structural equation modelling indicate that processing charges, processing time, and social influence are the critical influencers of IEPS continuous usage intention. In addition, it also implies that financial institutions and banks liaise with designers to, perhaps, consider consumers’ perspectives in their design; such that will bring about convenience, fast processing and minimal cost in order to foster continuous use.
Highlights
Provide a secured, convenient mobile money payment system via mobile phones
Statistical analysis: While SPSS 21.0 was applied in the determination of factorial analysis, descriptive statistics and reliability evaluation, Partial Least Square (PLS) via SmartPLS 3.0 was employed for model testing and the examination of the association between latent variables (LV): wherein, hypothesized items were inserted into the dependent constructs of EE, Processing time (PT), Performance expectancy (PE), Processing charges (PC), and social influence (SI) and the independent variable, continuous usage intention ((CUI) figure 1)
As clearly indicated in the diagonal bold prints, the square root of Average Variance Extracted (AVE) is larger than other relationships among the constructs; meeting the criteria required for a discriminant validity
Summary
Provide a secured, convenient mobile money payment system via mobile phones. The system facilitates the sending and receiving of money, payment of bills, procurement of goods and services in addition to purchase of pre-paid airtime, as well as checking of account balance. E-Tranzact is another system that facilitates mobile payment via phones. It services includes; payment of bills, airtime purchase, payment of subscriptions, financial services and other services that has to do with payments. The focus of this study, is to explore customer’s continuous usage intention in the use of the integrated electronic payment system (IEPS). The objective of the study is to determine the issues limiting the effective usage of the integrated electronic payment system (IEPS) in Ghana, and propose a framework for improved continuous use employing the Unified Theory of Acceptance and use of Technology (UTAUT). Sample and data collection technique: The study population is active customers of a certain financial institution in Ghana. PLS is a grounded method for analyzing path estimates in structural models and has become progressively prevalent in recent studies (Hair et al, 2013)
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