Abstract
The sustainability improvement of museums and exhibitions is a recent concern for multiple organisations. The application of sustainability criteria is one of the most important strategies of innovation in design activities, products, and service systems. This study analyses the sustainability of two alternatives to an itinerant cultural exhibition service. The exhibition travels to 12 destinations over 3 years and is within a space of 300 m2. In the first alternative, the contents are printed and exposed on a physical medium, and in the second, audiovisual media projects the contents on the walls. Life cycle sustainability assessment is applied to evaluate the impacts in the environmental dimension and the economic and social dimensions. The calculation of indicators, such as the greenhouse gas emissions, total costs, and working time, which are referred to each sustainability dimension, is conducted. A descriptive, comparative study was performed to identify the impact factors with a higher incidence. The results demonstrate that the audiovisual exhibition is more sustainable than the printed exhibition, with a difference of 8.7%, 7%, and 6.6% in GWP100, CE, and TW indicators, respectively.
Highlights
Service systems are receiving increasing attention from marketers, designers, and business administrators, since the evolution towards a service economy, in which more customized solutions are provided, is taking place
Significant advances on the design of sustainable services as well as the integration of sustainability in cultural services associated with museums and exhibitions development are exposed below
We reviewed recent studies on sustainability in service systems [4,5,6,7,8,9] (Table 1) and observed the following: they frequently compare impacts of alternatives as a research objective, their sustainability results focus on the environmental dimension, and in only a few cases were socioeconomic data obtained
Summary
Service systems are receiving increasing attention from marketers, designers, and business administrators, since the evolution towards a service economy, in which more customized solutions are provided, is taking place. The design of sustainable solutions balancing social, economic, and environmental issues is required to achieve the challenges of the Sustainable Development Goals (SDGs) adopted by the United Nations in 2015. In order to provide more sustainable services, the cultural sector is gradually integrating sustainability concepts and should apply methods and tools related to the current sustainability practice. Significant advances on the design of sustainable services as well as the integration of sustainability in cultural services associated with museums and exhibitions development are exposed below
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