Abstract
This study examines the survival and dysfunctions of public bureaucracy in Sri Lanka. Major objective of this study is to analysis functions and practical challenges of public bureaucracy in Sri Lanka. As well as it tries to find out the solutions which can be used to improve the effectiveness service of bureaucracy in Sri Lanka. Bureaucracy is most important role in the world: implementation and formulation of policy, delegated legislation, administrative adjudication, importance to government and governing process, service to the people, etc. In contrast, it has earned a nick name for red tapism, nepotism, and corruption. This study is a qualitative research and data were collected mainly from secondary sources such as books, journals, newspapers, internet articles and relevant research articles. In Sri Lanka, public bureaucracy has earned bad name and ill will of the people, due to challenges of Public Administration Reforms (PAR), inefficiency and ineffectiveness public service delivery, dysfunction of constitutional arrangements, ineffectiveness of Public Service Commission (PSC) and ombudsman, failure and changing the public policies, politicization and family rule of administration, ethnic, regional vise bureaucracy, insufficient resources and capacity, lack of citizen participation and lack of awareness of the citizens, corruption etc. Ensuring provincial autonomy decentralization, ensuring greater communication and accountability between policymakers, citizens, bureaucrats and politicians, ensuring higher salary scale/higher salaries in public sector, strengthening stakeholders and citizen participation, strengthening the Public Private Partnership (PPP), introducing e-government techniques and New Public Management (NPM) reform in governance process, administrators should learn and get the training in other languages (Tamil and Sinhala), strengthening the ombudsman and public service commission and ensuring better financial management and accountability are can be improving public bureaucracy in Sri Lanka.
Highlights
In the case of Sri Lanka, there are four levels within which bureaucratic institutions function such as the central, provincial, district and divisional levels, village level bureaucracy too could be included as there are multifarious functions performed by officials working at this level
Awareness programs should be organized in every level state public bureaucracy office and instruct the people the day to come to the office and bring the documents to get the particular service; that must be given the explanation of the issues in service delivery and its affects
This study suggests that the survival and dysfunctions of public bureaucracy in Sri Lanka, as well as it tries to find out the solutions which can be used to improve the effectiveness service of bureaucracy in Sri Lanka
Summary
Bureaucracy is the sovereign factor in public administration. It should be characterized by the societal make-up in order to ensure democracy in the administration. The term has earned disreputation for red tapism, nepotism, and routine It is a government of trained persons and brought up for running the administration which means that, it is a body of public servants organized in a hierarchical system (outside the sphere of effective public control). According to Max Weber, bureaucracies have number of key characteristics that make their resemblance to beehives all the more apparent such as there is a clear hierarchy of officials, the function of the official are clearly specified, officials are appointed on the basis of a contract, there are selected on the basis of a professional qualifications, they have money salary, and usually pension rights, the official’s post is his sole or major occupation, there is a career structure and promotion, a division of labour, a set of formal rule [1]
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