Survey on Ontology-Based Sentiment Analysis of Customer Reviews for Products and Services

Abstract

In recent years, the use of Internet and World Wide Web increases the research on sentiment analysis. Few years ago, whenever customer wanted to buy any product or to use any services, he/she is used to take the review from those who are already using that products or services. In recent years, various e-commerce sites are available from where one can buy the products and get the customer reviews of various products and services. Ontology plays an important role to analyze the product reviews based on the semantics of the reviews. The people living around the world are not familiar with the English language. Various e-commerce sites are available on the Internet in different languages. The customers write the reviews of the products or services they purchased/used in their own local languages in the e-commerce sites. The main aim of this paper is to conduct the survey on the sentiment analysis of customer reviews present in different languages using ontology. Also mention the problems which exist in those languages to analyze the products and services’ reviews. An experiment is performed on the sentiment analysis of Hindi online customer reviews of the mobile phones using ontology which tries to minimize the challenges occurred in the earlier systems.