Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State

Abstract

This study surveyed the undergraduate users’ satisfaction with library services in selected academic libraries in Ogun State. Descriptive survey research design was adopted for this study. The population of this study comprised the undergraduates of the selected academic libraries in Ogun State. Stratified random sampling technique was used to select 116 undergraduates for this study. A well-structured, self-designed and close-ended questionnaire was used as the instrument in gathering data from the respondents. The data analysis was subjected to frequency counts and percentage method. Findings revealed that lending of books, library orientation, opening hours of the library, photocopying services, research services, binding services, answering users query, lending services in the library, internet services, current awareness services, selective dissemination of information, bibliography services, inter-library loan, indexing and abstracting services and notification of conferences, seminars and workshop services are the library services available in the selected academic libraries in Ogun State. There is high utilization of library services by the undergraduates of the selected academic libraries. The major challenges facing the usage of library services are low information support, unawareness of available library services in the library, ineffective of library services, non-functional catalogue are the challenges facing the use of library services. Based on the findings, it was recommended that the library management should provide more library services and other new information media in the library to enable undergraduate library user become acquainted with library services and its related materials.