Survey of computer-supported collaboration in support of business processes

Abstract

Business process via collaboration can benefit from the Computer-Supported Cooperative Work (CSCW) community. The purpose of this paper is to provide a survey of CSCW research to examine the current IT-based collaboration techniques capable of supporting business processes. The CSCW field is categorised by the issues tackled by researchers. Each category is analysed based on past approaches and present achievements; trends for future research and development are then predicted. Finally, we discuss how CSCW research can facilitate distributed business process integration and management.