Abstract
This article aims to analyze the extent of the transformation of Surakarta City public services with Smart City during the covid-19. Current direct interacting services should be limited and converse to online public services. This research used a qualitative analysis approach based on a descriptive method. This method was tracing the empirical facts in the studied discussion topic. Then the NVivo 12 Plus application is also used to manage and analyze data effectively and efficiently. Local government governance plays a critical role in forming strategic intent in Smart City Implementation. However, it hasn't shown any engagement of local governments and communities. It led to a lack of participation and collaboration. The vision of Major of Surakarta influenced both vision and mission of the Smart City program. The Surakarta City Government needs to optimize the quality of human resources and use an integration model. It provides single window network services that require public services transformation to the New Public Service during the Covid-19. A regulation reform is needed to support the public service policies in terms of increasing synergy and harmonization. Thus, there are no overlapping authorities and conflicts between institutions and the community that lead to public services delays.
Highlights
Corona Virus Disease (Covid-19) pandemic has spread throughout the world since February2020, this pandemic has a major impact on Society life around the world
The smart city component in the pandemic era is fundamental to achieving successful implementation if the government, technology, and Societys collaborate well and are comprehensively handled and cared for
Comprehension of components is the key to smart city sustainability, so local governments must have a good understanding of the goals and strategies towards a smart city
Summary
Background Corona Virus Disease (Covid-19) pandemic has spread throughout the world since February2020, this pandemic has a major impact on Society life around the world. The policy for implementing Lockdown and Social Distancing are enforced by countries in the world affected by the Covid-19 pandemic. The implementation of this policy causes people to not be able to interact directly with one another. This aims to reduce the risk of Covid-19 transmission, which is very transmitted from one person to another. This limitation of interaction causes the community to meet their needs unable to sustain conventional ways of obtaining or fulfilling their needs. People inevitably have to turn to the use of online media
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