Abstract
As virtual teams become more and more common in organizations, supporting virtual teams will be an important research topic for group support systems (GSS) scholars. This research examines how a GSS may be used to support virtual team-building. The results reveal that a GSS with an embedded goal-setting structure helped virtual teams to foster better team cohesion, better team commitment, and better collaboration climate than a GSS without the goal-setting structure. Virtual teams using a GSS with an embedded goal-setting structure also had better perceived decision quality and generated more decision alternatives than virtual teams using a GSS without the goal-setting structure. Implications of these findings are discussed.
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