Abstract
This article addresses an area which holds considerable promise for enhancing the effective utilization of advanced information technologies: the feasibility of using system-directed multi-modal user support for facilitating users of advanced information technologies. An application for automating the information technology facilitation process is used to compare group decision-making effectiveness of human-facilitated groups with groups using virtual facilitation in an experiment employing auditors, accountants, and IT security professionals as participants. The results of the experiment are presented and possible avenues for future research studies are suggested.
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