Abstract
Group support systems (GSS) have been shown to improve the satisfaction and performance of multi-user decision making processes. This study describes how they can be used to acquire knowledge from multiple domain experts for building the explanation facilities of expert systems. In the first stage of the research, a iterative Delphi approach was used to acquire knowledge from five experts to build the explanation facility of a financial analysis expert system. In the second stage, which is proposed in this paper, the researchers utilize GSS tools to repeat the acquisition of knowledge in a supported cooperative environment. By comparing the manual and the computer supported cooperative work procedures, the study attempts to empirically the usefulness of GSS tools for the acquisition of knowledge from multiple experts. >
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