Supply Chain Technology Acceptance, Adoption, and Possible Challenges: A Case Study of Service Organizations of Saudi Arabia

Abstract

Information Technology has redefined the parameters of doing the business in the recent past. On one side it is opening the doors for new opportunities and on the other side many obstacles are also coming in the successful use of IT tools. Supply chain management is one of the core focuses on the emerging technologies now days. The concept of competitive economy in globalized world is increasing the importance of efficient supply chain management in service organizations. The question raised over here is that whether the service companies are adopting the concept of supply chain management (SCM) in an efficient way or not? Adoption of suitable supply chain technologies in service organizations can have timely and accurate information availability for their decision making process. This adoption of proper Information Technology tools in the SCM is the most important factor to maximize the efficiency in the service organizations. Service organizations in Saudi Arabia (KSA) are facing many obstacles and challenges in successful implementation of supply chain technologies. Based on the data collected from surveying supply chain and logistics managers in 52 organizations based in KSA, this study proposes the possible challenges of Supply chain technologies faced by different categories of service organizations. The findings provide a new perspective in identifying the possible challenges faced by the service organizations to implement supply chain technologies.