Supply chain performance management: a structured literature review

Abstract

From supporting function to a business enabler, the role of the supply chain (SC) is evolving significantly. Well managed SC brings cost benefits, agility and flexibility to the businesses and provides the competitive advantage and differentiation strategy. Changing trends, roles and business environments also brings the complexity in the way SC is coordinated, controlled and managed. To address this complexity and manage supply chain, effective SC performance management is the must. The objective of this paper is to review the literature on SC performance measures, metrics and management and also focuses on the various theoretical frameworks, approaches and their classifications using a structured approach. Further, this article also provides the taxonomy in the field of SC performance and commentary on SC performance management, managing strategic fit, contextual traits, trends in SC and its impact on SC performance management, SC visibility, collaboration and trust followed by SC risk management.