Abstract
AbstractSupply chain management (SCM) focused on large companies has received much attention from academics and industry practitioners. However, there is a dearth of studies covering SCM in small enterprises due to the differences between the realities of large and small enterprises, making it challenging to harness the existing accumulated knowledge of SCM for smaller ventures. Small enterprises are of great importance to the economy of many countries, especially in emerging markets such as Brazil. In this context, this article aims to expand the knowledge of SCM in small enterprises by analyzing SCM practices in companies in the State of Rio de Janeiro (Brazil). The practices analyzed in this research are customer relationship management, operations management practices, planning and business processes, and supplier relationship management. It provides a practical guide to implement and manage SCM practices in small enterprises successfully.KeywordsOperations managementBusiness processEmpirical study
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