Supply Chain Management Information Systems Survey for Jordanian Companies

Mahmoud Al-Odeh,Safwan Altarazi

doi:10.33889//ijmems.2019.4.3-045

Abstract

Effective information system (IS) has been one of the key factors that shaped the supply chain management (SCM) developments in the last few decades. The literature on surveying IS in SCM is somehow scarce, particularly in developing countries. The purpose of this study is to investigate the current use and future adoption direction of Supply Chain Management Information Systems (SCMIS) in Jordan. Data from 64 manufacturing and service firms were collected. The results show that i) the overall implementation of SCMIS is very poor, ii) the currently implemented SCMIS, and the expected to implement, are mostly focusing/will focus on separated functions within firms, iii) integration with suppliers’ and customers’ system, resistance to change from employees, and insufficient vendor support; are the main problems facing the adaptation of SCMIS, and iv) for improving SCM activities; enhanced information provision and closer cooperation between firms and associated governmental agencies are needed. The study is concluded with recommendations for SCM policymakers, firms’ managers, and SCMIS vendors.

Highlights

During the past 20 years, supply chain management (SCM) has emerged as one of the major areas for firms to gain a competitive edge
Studying previous literature helped the researchers understand the different information systems (IS) that are used for SCM and to design an online questionnaire to gather data from firms on issues related to the current situation, challenges, benefits, and development of Supply Chain Management Information Systems (SCMIS) in Jordan
Products availability and tracking came but with roughly comparable scores. This result is, encouraging as it implies that logistical customer service, as acknowledged from the customers’ perspective, can be significantly improved by adopting better appropriate SCMIS

Summary

Introduction

During the past 20 years, supply chain management (SCM) has emerged as one of the major areas for firms to gain a competitive edge. In addition to globalization, outsourcing, and sustainability issues; information technology evolvement has been shaped the supply chain management (SCM) developments. Many benefits have been achieved by using IS in SCs, including sharing information, generating real-time reports, supporting the process of making accurate prompt decisions, adapting quickly to the market changes, reducing waste and cost, and improving customers' satisfaction (Al-Odeh, 2016). Whether it is intra-organizational or inter-organizational, an IS is a collection of information technology (IT) resources, including communications networks, hardware IT applications, standards for data transmission, and human skills and experiences (Williamson et al, 2004).

Objectives

Methods

Results

Conclusion