Supply Chain Management and Its Effect on Health Care Service Quality: Quantitative Evidence from Jordanian Private Hospitals

Abstract

The study aims to explore and measure the effect of supply chain management's dimensions (relationship with suppliers, compatibility, specifications and standards, delivery and after-sales service) on the quality of health services' dimensions (responsiveness, trust, and security) in private hospitals in Jordan from the perspective of procurement officers. The study also aims to clarify the differences between supply chain management and quality of health services due to some demographic variables such as (gender, age, education level, and years of experience in the field of supply). The study employs a quantitative design using a hypothesis testing approach to identify the effect of supply chain management dimensions on quality of health services. 315 questionnaires were distributed to male and female employees working in the departments of supply and procurement divided on (36) private hospital in Jordan, The study results show that there is a significant effect of supply chain management dimensions (the relationship with suppliers, specifications and standards, and delivery, after-sales service) on the quality of health services. On the other hand, the results also indicate that there are no differences between supply chain management and the quality of health services due to gender, qualification, age, or experience.