Abstract
This research was conducted to reveal the relationship between supply chain management, competitive advantage, and operational performance in coffee shops in Indonesia.  The Data collection was obtained by distributing questionnaires online. The population in this study were business actors in the coffee sector, especially in the coffee shops in Indonesia. Determination of the sample in this study using non-probability because the population size cannot be identified. The sample of this study was 177 respondents. The research data were analyzed using path analysis techniques with analysis tools using Partial Least Square (PLS). The result found that SCM, competitive advantage has a significant positive effect on operational performance, SCM has a significant positive effect on competitive advantage, and competitive advantage is the perfect mediator for the effect of SCM has a significant positive effect on operational performance at a coffee shop in Indonesia.
Highlights
Indonesia's commercial world is growing at a breakneck pace
The result found that SCM, competitive advantage has a significant positive effect on operational performance, SCM has a significant positive effect on competitive advantage, and competitive advantage is the perfect mediator for the effect of SCM has a significant positive effect on operational performance at a coffee shop in Indonesia
This fact shows that the job positions that have been mentioned are directly related to operational activities, while for the long duration of working at the coffee shop, the period of 2 - 3 years dominates by 55.36%
Summary
Indonesia's commercial world is growing at a breakneck pace. One indicator of Indonesia's economic progress is the vast number of industrial and service industries. Because industry competition is becoming more intense, entrepreneurs must be able to deal with internal issues such as operational activities, finance, marketing, and business resources. Problems can develop from within the organization, and from outside sources such as supplier selection, competitiveness, and customers. (Kumar et al, 2017). As competition becomes more tough, businesspeople must be able to execute proper business planning in accordance with company objectives. The Covid 19 pandemic has had a huge influence on the global economy, especially in the last year
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
