Supply Chain Management: A Case of Foodworld, Bangalore

Abstract

One of the major challenges of Supply Chain Management is co-ordination of processes among different organisations that are part of supply chain. Managing inventory in different stages and at the same time providing cost effective services to the customer is of utmost importance. Supply chain management is a complex network of different organizations who are involved in fulfilling service/product requirement of customer. This exploratory study is about FoodWorld: pioneer in retail sector in India. The objective of the case is to discuss supply chain practices of FoodWorld and their challenges. As it is difficult to judge boundary of Supply Chain management (SCM), so proper forecasting is a tough exercise. Cooper et al. (1997), argues that, “research is needed to define and expand the boundaries of supply chain management.” Smart and efficient supply chain is able to gain Supply Chain Surplus, which is one of the key objectives. The process of managing the inventory at FoodWorld is through perpetual inventory and demand forecasting. These processes are based on historical data and managing the inventory and manpower. ERP at FoodWorld is managing efficient flow of information all across its front and back office. The SCM at FoodWorld is a blend of use of technology as well as classical technique.