Abstract
Supply chain innovation comes with several benefits. Notably, it promotes agile response to customer demands, competitiveness and business continuity. However, what fundamental capabilities or competencies do businesses require to successfully achieve supply chain innovation? An in-depth desk research was conducted to investigate these capabilities in addition to the eventual business performance outcomes. A theoretical research model was developed, extending current literature relating to supply chain innovation. The model comprises of eight hypotheses that are split into two sets-capabilities (or competencies) required for successful supply chain innovation and positive outcomes driven by such innovation. Findings show that constant SC process improvements, collaboration and communication, new business models, demand management, and SC performance measurement contribute to consequently supply chain innovation. The resultant SC innovation capability results in greater SC agility and resiliency, value creation, and overall business sustainability.
Highlights
The complex and uncertain global market has seen customer expectations proliferate as manifested by growing demand for lower prices, higher product and service quality, and faster delivery times [1]
The aim of this research was to investigate the core capabilities required for successful supply chain innovation in addition to the outcomes such innovation is expected to drive
The research proposes a number of strategies that business leaders should prioritize to optimize the identified capabilities. This way, this study provides a coherent picture of the primary preconditions for and consequences of successful supply chain innovation
Summary
The complex and uncertain global market has seen customer expectations proliferate as manifested by growing demand for lower prices, higher product and service quality, and faster delivery times [1]. The supply chain forms the backbone of every organization. When a supply chain is managed poorly, the negative impacts are too costly to an extent that business continuity might be truly threatened. Persistent late delivery of ordered items due to logistic inefficiencies may badly ruin a company’s reputation, and subsequently drive away existing and prospect customers [2,3]. Innovative supply chain practices promote competiveness, and contribute to business survival. This research aims to investigate the fundamental preconditions for realizing successful supply chains in addition to expected outcomes. The chapter details the research methodology followed by a results and discussion section.
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