Supplier Evaluation and Selection Based on Stochastic Dominance: A Quality-Based Approach

Abstract

Quality has become a major business strategy such that organizations with successful improvement of their products quality can gain productivity, enhance market penetration, achieve great profitability, and strongly sustain their competitive advantages. The quality of materials received from suppliers determines not only the quality of assembled products but also satisfaction and loyalty of downstream customers. In this article, we employ decision-making processes of the stochastic dominance on the basis of loss-based capability indices to compare certain potential suppliers. In view of compared results of the first-order and second-order stochastic dominances, each supplier is categorized as a superior supplier, weakly superior supplier, strongly non dominated supplier, or non dominated supplier. We develop a general computational procedure to select the preferable suppliers in an analytical way. To assist decision-makers in selecting preferable suppliers, quantile-quantile plots of loss-based capability indices presenting the results of the first-order stochastic dominance of the indices’ estimators are developed so that they can simultaneously visualize pair-wise comparisons of the suppliers and make appropriate decisions. Finally, a practical example invoking the stochastic dominance using the loss-based capability indices to carry out the quality-based supplier evaluation and selection is presented to demonstrate the applicability of our proposed methodology.