Abstract
Purpose: The implementation of the integrated BSC-DEA model in an Industry 4.0 company involves leveraging advanced technologies to enhance its performance measurement. This approach enables real-time monitoring of KPIs, optimising operational efficiency while ensuring continuous improvement in a rapidly evolving digital environment. By integrating BSC-DEA with Industry 4.0 principles, companies can achieve a more agile and data-driven decision-making process, securing a sustainable competitive advantage. Methodology/Approach: The integration uses BSC to identify KPIs, which are then applied in the DEA model. This allows an Industry 4.0 company to benchmark performance and optimise resource use through targeted improvements. Findings: This research overview presents a structured approach to understanding the proposal for applying the integrated BSC-DEA model in an Industry 4.0 company. Continuous feedback, data validation, and periodic reviews ensure that the model facilitates sustainable performance improvement. Research Limitation/implication: The proposed implementation process requires a substantial commitment of time and resources, along with support from all levels of the Industry 4.0 company. Originality/Value of paper: The research presented in this paper introduces novel concepts, methodologies, and findings that advance the current state of knowledge. The originality of this work is demonstrated through innovative approaches to existing problems, as well as the analysis and synthesis of diverse ideas to develop new theoretical processes, models, and practical implications.
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