Abstract
This article aims to explore how mid to high end hotels can apply digital technology to improve service quality and provide corresponding suggestions. This article analyzes the current development status, challenges, and opportunities of digitalization in mid to high end hotels, elaborates on the necessity and significance of digitalization in mid to high end hotels, studies the influencing factors of customer satisfaction in mid to high end hotels, and finally, based on the SWOT analysis model, proposes suggestions for applying digital technology to improve service quality in mid to high end hotels, including strengthening digital talent cultivation, optimizing digital service processes Innovate digital service experience and ensure digital service security.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
