Sugaholic adventure: “personalizing it with sweetness”

Abstract

Study level/applicability Senior-level undergraduate courses. Case overview In a short lifespan of operating in the UAE market, the Sugaholic bakeshop has grown from a fragile business idea all the way up to a paradigm of success. The two Bhatia sisters, Sneha and Ravisha, seek to spread happiness around them by invigorating their customers’ celebrations with their captivating personalized delicacies. The family business owners and their team of enthusiastic bakers aim at delivering exceptional quality and design on their sweet treats to achieve maximum customer satisfaction. Working closely as a team and paying special attention to detailing, the bakers at Sugaholic do not only merely provide the end product but also constantly work on the feedback received. The company offers all types of personalization on a variety of cakes, taking every order as a new challenge and baking for every sweets’ lover including family, friends, individual and corporate clients, celebrities and public personalities. Despite its short existence, the bakeshop has been successful in creating a vast fan following and the owners have started exploring various opportunities for business expansion. As Sugaholic has reached a critical stage in its development, what is the most viable strategic option to be pursued for embarking on a road of sustainable growth and success? Expected learning outcomes Assess the process of launching a new business venture in light of the factors from the external environment. Identify different sources of competitive advantage of an organization and evaluate their level of sustainability. Conduct a comprehensive assessment of a family-owned enterprise and delineate viable actions for intervention. Evaluate the effectiveness of top management’s strategic choices and develop decision-making skills. Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes. Subject code CSS 11: Strategy.